Veronica Savage
Toronto, Ontario
vsavage@rogers.com

• Experienced with managerial tasks leading and motivating a group of employees.
• Experienced with bookkeeping, managing and maintaining financial records.
• Capable of typing 50+ wpm.

• Handled all incoming calls and visitors, scheduled showings and inspections, maintained office databases and files.
• Prepared feature sheets for properties as well as flyers and ad copy for Resale Homes & Condos.
• Performed searches and other internet research to support office sales.
• Prepared purchase offers, property listings and all office correspondence.

• Developed and maintained company website, (www.cpcint.com).
• Entered and updated company client database on a regular basis which resulted in a more efficient method of data retrieval.
• Performed several tasks simultaneously such as answering phones, scheduling appointments, data entry and filing in a fast paced environment.
• Contacted and interviewed candidates over the telephone.
• Composed, typed and proofread correspondence such as letters, memos and emails, meeting deadlines as needed.
• Maintained finances; invoicing, bookkeeping and assisting with accounts payable and receivable.

• Responsible for all aspects of store operation including merchandising, sales and customer database management.
• Responsible for scheduling, overseeing and training employees.
• Provided superior customer services and assisted the store in reaching their sales quota.
• Maintained and ordered inventory, ensuring adequate quantities of products were available for customers.
• Organized promotional events.

• Responsible for effective product placement; aiming for maximum visibility and accessibility of titles for the customer.
• Demonstrated a strong commitment to superior customer service; answering customer inquiries in person and over the phone. Contacted suppliers in order to alter selection to meet customer demand.
• Answered inquiries and assisted customers with locating and accessing various resources on a computerized system regularly as needed.

• Responsible for taking orders from customers in a friendly and professional manner while meeting productivity requirements as part of a team.
• Answered customer queries and dealt with any complaints in a calm and professional manner, helping to ensure customer satisfaction.
• Performed data entry including maintenance of customer database.